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Features

Inbox & support tickets

Open a request, follow its progress, and keep every answer in one conversation.

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Inside your workspace
Open Support from your account to find tickets by reference or title and filter them by status.
Actual ColSuite screens. Language and available controls depend on your account.

Built around the way you work

A request with useful context

Give the ticket a clear title and describe the expected result. Add the order, bag, or transfer reference and relevant evidence so the team can understand the issue sooner.

Follow the same thread to resolution

Reply in the existing ticket and follow its status rather than opening duplicate requests. Messages, attachments, and activity keep the history available for follow-up.

A focused workspace for support staff

Assigned agents, priorities, internal notes, saved replies, and response deadlines help organize the support queue. Internal notes stay separate from replies to the requester.

What you can do

A closer look

  • Create a ticket with a clear title, description, and priority.
  • Find requests with search and status filters, from open to resolved.
  • Support staff can assign an agent, add internal notes, and review activity.
  • Saved replies, response deadlines, and ticket merging help staff handle requests consistently.
Messages organizes direct, group, order and support conversations.
Messages organizes direct, group, order and support conversations.

Your daily workflow

  1. Describe your question or problem.
  2. Exchange messages with the support team.
  3. Track progress until the request is resolved.

In practice

Ask about a platform setting, send a screenshot, and return to the same ticket whenever you need an update.

Go further with the guides

Practical instructions from the ColSuite documentation.

Browse documentation ↗
Support

Open a support ticket

Create a support ticket when you need help with a specific application issue or operational question.

Read the guide ↗ Support

Reply to tickets and follow their status

Keep all follow-up information in the existing ticket so support can review one complete conversation.

Read the guide ↗ Support

Choose a ticket priority and share evidence

A useful priority and precise evidence help support understand the business impact and investigate the right records.

Read the guide ↗

Keep exploring

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