Understand the vendor role
A vendor is the merchant whose products and orders are handled by a company.
Learn how to use ColSuite.
A vendor is the merchant whose products and orders are handled by a company.
An agency is a local operational location connected to the company. It prepares and receives shipments within its assigned scope.
A hub is a company logistics location used to handle and route shipments between operational locations.
A transporter works on the shipments and transfers assigned to that account and coordinates the physical movement with the responsible locations.
Use the Bags workspace to find a physical bag, follow its route and understand whether it needs preparation, transport, onward forwarding or final verification.
Product forms maintain your catalog information, pricing, stock settings and product pictures.
Tariffs and geographic configuration support the delivery and return pricing used in operations.
Messages brings direct, group, order-related and support conversations into the communication workspace.
Create a support ticket when you need help with a specific application issue or operational question.
Find orders, understand their history, check operational information and get documentation links in your selected language.
Create or refine an automation for orders, bags, transfers or products, then use Agent Settings to control its timing, matching rules, actions and execution safety.
Search results depend on the reference, selected filters and your access to the underlying organization.
Published guides are available through public documentation, page help panels and the AI assistant.
Build a public company presentation with your branding, services, coverage areas and order tracking, using a conversation with the website assistant.
Connect a vendor’s EcoTrack account, choose how to send new orders, import existing shipments and follow their delivery or return progress in ColSuite.
Create a dedicated page for one product, use AI to improve its presentation, and let customers order from it.
Follow your role’s discovery tour, revisit the same chapters in Journey and learn daily tasks with Guided training.
ColSuite connects order operations, bags, transfers, vendors, stores, accounting and team conversations in a role-based workspace.
The Orders list lets you locate shipments and narrow the view to the work you need to perform.
Prepare a new bag at your location, choose the correct final agency and build an accurate parcel list using search, selection or barcode scanning.
Vendors organize the businesses whose products and shipments are managed through your company.
Products may use variants and stock controls to represent different purchasable options and inventory quantities.
Hubs and agencies represent operational locations used to organize shipment handling and transfers.
Transporters are assigned operational work according to the company configuration and available logistics actions.
Accounting views show the financial information available for your company, vendor or transporter role.
Group conversations bring the relevant team members together and support file attachments alongside messages.
Keep all follow-up information in the existing ticket so support can review one complete conversation.
Operational controls can be restricted by permissions, current status, assignment or eligibility rules.
Use What’s new and the relevant feature category together when learning about a changed workflow.
Use confirmation cards to review proposed order changes, understand their effects and check the result before continuing.
Review your website on desktop and mobile, request precise changes and verify company information before customers see it.
Preview matching records, understand the effect of a real test and enable an agent only after checking its expected behavior.
Company administrators prepare the operational structure before team members begin processing shipments.
Record the recipient and shipment information carefully so the operational team can process the order.
Review and close a prepared bag, then assign its next logistics movement without confusing allocation with vehicle departure.
Assign vendor users to the correct vendor organization so their account shows the right records.
Store settings control the public shopping experience associated with your company or vendor.
Bills and payment records document financial settlement activity for the accounts you manage.
Conversation notification settings and pins help you focus on the discussions that matter.
A useful priority and precise evidence help support understand the business impact and investigate the right records.
Check why an agent proposed a change, approve or dismiss intended work and use run history to understand matches and failures.
Clear evidence helps support reproduce and resolve an issue without repeatedly asking for basic details.
Help improve the guides by reporting unclear instructions, missing explanations or screenshots that no longer match your workspace.
Prepare a clear list of orders, review one shared action and verify results when processing up to 100 orders together.
Understand publishing, live updates, unpublishing and reset so you can control what customers see on your company domain.
Use lists, filters and record references to navigate efficiently while staying within your assigned organization.
The order details page brings together the shipment reference, customer information and operational history you are allowed to view.
At the final receiving agency, compare each listed order with the physical parcels, record missing items with a reason and complete the bag without losing unresolved discrepancies.
Vendor accounts use their assigned dashboard, orders, products, accounting and store settings.
The company Billing page provides subscription information and the billing controls available to company administrators.
Call an eligible contact from Messages, control your microphone and camera, and share your screen while keeping the conversation accessible.
The company organizes the delivery network and coordinates vendors, agencies, hubs and transporters within its own business.
Order views separate validation, transit, hub handling, delivery, completion, return and exception work.
Find a transfer, read its route and manifest, and identify what the departure team, transporter and receiving team still need to do.
Payroll records salary, bonus and deduction payments for eligible users. It is separate from order bills and subscription billing.
Order lists support selection, permitted bulk operations and barcode modes. Selecting a record and changing its status are separate actions.
Plan the next journey, select the correct ready bags and review the route and transporter before creating the load.
Choose a light or dark appearance for your signed-in workspace.
Pickup assignment identifies the operator responsible for collecting shipments. It is distinct from the transporter responsible for final delivery.
Reconcile the load before departure, receive only the bags that physically arrive and handle partial deliveries or preparation changes accurately.