Read an order details page
The order details page brings together the shipment reference, customer information and operational history you are allowed to view.
Overview
The order details page brings together the shipment reference, customer information and operational history you are allowed to view.
Information, statuses and handoffs
The vendor supplies the merchant context and recipient information, while the company and its assigned operational teams process the shipment. Check the customer phone, address, product quantities and amounts before sending an order into operations. A correctly entered address does not replace the organizational and route assignment shown on the shipment.
Order views include validation, transit, hub handling, roadmap or pickup work, delivery, completion and return stages. Suspended, canceled and deleted views identify different exceptions. The status history matters: two orders with similar customer information may be separate shipments at different stages. Use the barcode as the primary reference when contacting another team or asking the assistant for an exact page.
In forward bag preparation, only orders in transit or in hub are eligible. Return bags accept the supported in-hub and return stages. The order must belong to the bag’s company, match any assigned destination agency, have no current bag and be held at the bag’s preparation location. If a parcel fails these checks, inspect its current assignment instead of changing unrelated information to force it into a bag.
Steps
- Find the order in Orders, or follow an authorized link supplied by the assistant.
- Confirm the barcode and recipient at the top of the record.
- Review the current status, linked information and history before deciding what to do next.
- Use the available notes, conversation or operational controls to record the next step.
Good to know
For an exact link, ask the assistant to open the order and provide its barcode. The assistant must look up the record; it should not guess a URL from the text you entered.
Application links
Application links require the appropriate account access. The destination is selected for your signed-in role.