Create groups and share attachments

Group conversations bring the relevant team members together and support file attachments alongside messages.

Create groups and share attachments

Group conversations bring the relevant team members together and support file attachments alongside messages.

Overview

Group conversations bring the relevant team members together and support file attachments alongside messages.

Conversation visibility and reliable coordination

Direct conversations connect available contacts. Groups collect selected participants; order conversations preserve shipment context; support conversations track requests for assistance. Use the appropriate conversation instead of spreading the same issue across several unrelated chats. Check the title, participants and linked reference before posting.

Files and screenshots are visible to the people allowed to access the conversation. Remove unrelated private information before sharing them and review the pending attachments before sending. If an upload is rejected, check the displayed validation feedback rather than repeatedly submitting the same file. Mention the order, bag or transfer reference in text so the discussion remains searchable.

Pins highlight a conversation or message; notification settings affect alerts. Neither changes an order status, records a handover, nor resolves a ticket. Complete the operational action in its record and use the conversation to explain it. When a conversation is muted, review unread messages and mentions at an appropriate interval so a request is not missed.

Steps

  1. Use the group creation control in Messages and enter a clear group title.
  2. Select the available contacts who need to participate, then create the group.
  3. Use the attachment control in a conversation to select a file and review the pending message before sending.
  4. Open group settings to maintain participants and administrator assignments when your membership permits it.

Good to know

Upload validation may reject unsupported or oversized files. Share only information appropriate for every participant, and verify group membership before posting sensitive shipment details.

Messages organizes direct, group, order and support conversations.
Messages organizes direct, group, order and support conversations.
Create a group by entering its title and choosing members. The full desktop workspace remains visible behind the form.
Create a group by entering its title and choosing members. The full desktop workspace remains visible behind the form.

Application links require the appropriate account access. The destination is selected for your signed-in role.

Manage notifications and pinned messages